Navistar Van Lines LLC

We had scheduled our move from Twin Cities, MN to Austin, TX.

The delivery was delayed by not days but by weeks. Recliners were damaged and refund process needed to sign a letter in front of Notary and check thats placed on 'HOLD' since they want to confirm its made to correct person! Been calling them for months to have refund check out of hold to deposit at bank. No one from Customer Service will answer or return calls to verify details to remove said hold. This has been ongoing for 4 months now!!!

Nothing short of malpractices! Rent a UHAUL and drive yourself!. RUN AWAY from this company.

Move size: 4+ Bedroom Home Service cost: $9500

I was contacted by Christopher from Navistar about a moving quote. Of course they had the best one, and he pushed for me to lock in the lowest rate they had. This was in February of 2022, and I had no clue when our move would actually take place. I continuously asked him over and over again what would happen if I didn't move with their company? Christopher said I would be refunded every penny and to help set me at ease, he added it in to the contract. The standard is that you have to cancel in 72 hours, but he wanted me to be able to take advantage of this great rate, so he wrote this exception in to the contract.

I have this written in to my contract estimates three times, and written in text, and given in verbal promises that ALL of my deposit would be refunded at any time if I chose not move with Navistar. As soon as it came time for us to give the deposit, the line and promises about my "full refund" disappeared.

During my quality check before the move, I found out that over half my inventory had disappeared (probably how my rate and cost was so easy to keep so low). As I went through the inventory list with Steve, I got extremely worried about the price, and at the end, found out that the cost of the move had DOUBLED. I now owed an additional deposit.

I tried to get ahold of Christopher or Steve and was unable to. I found another moving company that was able to accommodate my needs within two days and called Navistar to ensure my move with them was cancelled and to initiate my refund.

Surprise surprise, the customer service rep I spoke to, Michelle, (who needs to learn how to actually work in customer service) basically told me good luck, I didn't cancel in 72 hours, it didn't matter what I was told anywhere, I wasn't getting any money back.

After the weekend I called Christopher, actually got ahold of him, and his whole attitude had changed. He was rude and basically accused me of lying. I reminded him of what he had told me and said the equivalent of "nope, I never said that, show me where you saw that, it's not there." He transferred me to billing, who was a most awful woman. She talked and yelled over me, and finally hung up on me.

I haven't received any of my deposit back. My phone number is blocked from calling the company. I tried disputing with my bank but because of the way Navistar processed the payment my bank can't / won't do anything about it. They originally wanted me to pay with Zelle, Venmo, or another cash app. When I refused and said I wanted to pay with a card or something like that, I was given the option of an ACH online. It was processed like I had handed over my check book.

DO NOT hire Navistar Van Lines. They only care about getting money, will not stick to anything they say to you, and you will have no recourse once your money is in their hands.

Move size: 3 Bedroom Home Service cost: $2738

This was the worst experience I have ever had in my life. Customer Service are liars, I initially ask how long was the company in business and was advised over 10 years and found out it was less than a year. Secondly, they gave me a quote that suppose to accommodate my one bedroom and once the contractors arrived it was only enough room for the boxes and no furniture. I had to pay an additional $900.00. My total for a 1 bedroom was 3000. Nearly every piece of furniture I had was damaged. They will ask you when do you want your furniture, knowingly they would use the deliver date to the full extent of the contract. PLEASE READ YOUR CONTRACT-DO NOT TRUST CUSTOMER SERVICE.-DO NOT USE THIS COMPANY.

Move size: 1 Bedroom Home Service cost: $3000

They told me the drivers would be able to take apart furniture, wrap delicate items and pack items in boxes. The drivers showed up with nothing..no supplies at all. They said that was not there responsibilit. Navistar said it would be 4-6 days from the day they pick up to the day they deliver. That was untrue. The driver that showed up (in the van) said 3 weeks of we were lucky and our items would be held in a storage warehouse for now. He didn't even know the name of the carrier that would eventually hopefully transport our belongings. Our quote was for a 2 bedroom home. The driver showed up in a small cargo van and told us it would take at least 2-3 trips for him to shuttle our belongings to this unknown warehouse. Our bedframe wouldn't even fit in their van. When the driver showed up he had a price that was $500 more than my quote. Navistar was supposed to call 1 week before pick up to finalize an inventory list. They never called. I had to call them the day before our pick up date to see if they were even still coming. Nothing Navistar promised us or quoted us was given to us. When I called customer service they were extremely rude and refused to make it right in any way! We paid a $1965 deposit they refused to refund even though they did not provide the service they contracted with us. I would never recomend anyone to ever use Navistar Van Lines LLC.

Move size: 2 Bedroom Home Service cost: $3485

I hired this company a month ago for a move from Az to Tx. The sales guy Jason Fraiser told me he’d help me with any questions during this process. I paid deposit and got it all set up but a few days later I had questions. Reached out to Jason and got no response. I requested the date of the 17th of January. I was called on the 14th to tell me the driver can only pick up on the 16th and they would be here between 8 and 10. I really had no choice so I agreed. Here we are Sunday morning driver isn’t here yet and every number I dial I can’t get to a live person. We have paid for hotels and have already changed our schedules for this. Very inconvenient don’t use this company.

They showed an hour late!

Absolutely do not use this company they are brokers and they are not the company that transports your belongings. After they packed everything up my quote went from 5777 to over 9 thousand dollars. The company they had move us was called USA Logistics. They have an awful ratings and every review from customers experiences are the same as ours. I was told by Navistar that they drive our stuff right to the property but that’s not true. It could take up to 21 days for us to get our stuff … If we even get it at all.

We got our stuff and there is items missing. This company as well as the awful companies they hired are not interested in helping me with our missing items.

AVOID THIS COMPANY!!! FIND A COMPANY THATS NOT A BROKER!!

Move size: 3 Bedroom Home Service cost: $9000

If negative zero stars were an option it would be more accurate. Completely Crooked!!!I have ABSOLUTELY no idea how this company got this many 5 star reviews. Fake reviews??? Most of these so called "great" reviews have been made in the last month or so. If you also notice the reviews are days apart or multiple 5 star reviews on the same day which seems fishy to me. DO NOT HIRE THIS COMPANY. First, please understand these people are brokers. They hire other companies to move you and it is not clearly stated. Secondly, READ your contract! We hired Navistar to move our son from Las Vegas to Colorado. We gave them two dates for the move and it was stated in the contract. We were told that they would provide all packing materials however when my son spoke with a representative a week later he was told they would pack everything but he was responsible for supplying the packing materials (boxes, bubble wrap, etc. ). The week of the move they called us two days before our agreed upon date and said that they needed to come a day early due to conflicts in their schedule. We weren't happy but our son made arrangements to sleep in a hotel because all of his furniture was packed up already, his wife was pregnant, and he wasn't able to leave a day early. Then an hour before the movers were due to arrive Navistar called and said they had double booked and now the movers would not be there until two day LATER than agreed upon. My son spoke with a woman named, Tracy(?) and explained that he had just wasted money on a hotel room because they said they would be early and now they are stating that they will be two days later?! The Navistar representative was less than helpful and basically stated that we would not get our deposit back if we canceled. Moving two days later than the agreed upon dates wasn't possible because my son's move out date was not flexible. We had to cancel our move with Navistar and rent a Uhaul truck and move our son ourselves. We had already given this company a $1,300 deposit. They will not refund our money. Please read your contract carefully if you are thinking of hiring this company. The requested moving dates are listed at the beginning of the contract however the way that it is written is that they can show up 4 days prior or 4 days later. I personally think this is a scam. What moving company runs there company this way? This was not due to weather. This was due to poor scheduling and a complete lack of professionalism. Just wanted to give everyone a heads up and prevent this business from cheating others. Here are some links to other consumers that have had similar experiences with this crooked company. I have included links below to some of the other negative reviews because they seem to have flooded the internet with false reviews. They all have had similar experiences to ours.

*** They also DO NOT ACCEPT credit cards! Why? Maybe because you can dispute the charges??? They use Zelle, Venmo, or cash. (yeah we should have been more wary :( )

https://verifiedmovers.com/long-distance-moving-companies/company/navistar-van-lines-2/

https://verifiedmovers.com/long-distance-moving-companies/company/navistar-van-lines/

https://www.mymovingreviews.com/movers/navistar-van-lines-llc-32873

https://www.consumeraffairs.com/homeowners/international-van-lines.html

Move size: 1 Bedroom Home Service cost: $3900

My initial reaction to this company was wow, really awesome guy. Nicholas promised he would take care of us. I should have known when he asked me for a deposit via Zelle. It was a pretty hefty deposit to boot. About 48hrs into the process my intuition told me different. So, I emailed all staff that I needed to, only to be told that my move could not be cancelled due to the fact that they (NaviStar) had used their company credit card to put a deposit down on my behalf at no cost to me. Wait! Doesn't one have rights when utilizing a credit card? Anyway, I allowed Nicholas to ensure me that everything was on track and to TRUST him that everything would be fine. Well I missed my window of opportunity to get anything back from my deposit. NaviStar said I could use it towards another move of a future date...really, I am leaving CONUS. Front office staff were great in protecting their sales person, one even went as far as staying that Nicholas did his job by keeping me from cancelling my estimate within the 72hr window. I really never had a chance at getting anything back once I released the funds via Zelle. Like my bank said, use Zelle only for friends and family. NaviStar is neither.

For those of you looking for reputable moving company, do your research. TRUST NO ONE that asks you for a deposit via Zelle. Ask them for their acceptable payment method. If they do not take your CC or ACH info, move the heck on.

4.1 star rating...really? How????

Move size: Partial Move Service cost: $4621

I hired this company after reading the reviews and I must say I am very disappointed. Our stuff was loaded by a subcontractor crew who reaked of pot and they loaded our stuff on a Uhaul- took it to Denver to lord knows where, unloaded it in a warehouse when we were told it was going on a truck directly coming to Florida. This was on the 23rd of January. It was suppose to b here by the 31st and now it is 2/7 and no word on where it is or when it will be here. The communication from Navistar and the sub contractor company they use is been next to nothing. Haven't heard from anyone in almost a week. When I completed the contract they never said anything about sub contractors. They have taken a deposit, then payment when they picked up and nothing!!!!!! The attorney generals of both states will be looking into this further.

Move size: 2 Bedroom Home Service cost: $7000

I had a small job 400 cubic feet. The drive showed up alone without any help to load the truck. This is a service that I paid for was loading. When you call support they say that its not their problem and that we shouldn't have help load the truck. When I explained to the agent that the driver was alone they said he was a professional and it was not their problem. They also hid the delviery window . The driver showed up and said it would be 21 days to make it 800 miles. When I was speaking to the sales agent they confirmed it would be there in 3-5 days and I have it via text from the sales agent. Navistar backed out of it and said they are just the broker and they are not responsible for what the sales people said. There is no accountability. Navistar failed to hold up their end of the contract.

Move size: Studio Service cost: $1900